Frequently Asked Questions
Exchange and Return Policy
We want you to experience the comfort and performance our products are designed to deliver. If you are not satisfied with your purchase, we are happy to assist with an exchange or refund under the guidelines below.
Return Window
Items are eligible for exchange or refund within 14 days of delivery, based on the carrier’s delivery confirmation.
How to Start a Return or Exchange
Please contact us before returning any items. Email info@meatca.com with your order number and the reason for your return or exchange. Returns sent without prior approval may not be accepted.
Final Sale Items
All clearance, sale, promotional, and discounted items are final sale and are not eligible for return, refund, or store credit.
Return Restocking Fee
A 15% restocking fee will be deducted from the refund total to cover inspection and processing costs.
Return & Exchange Shipping
Customers are responsible for all return shipping costs, including shipping for exchanges. We do not provide prepaid return labels. Once an exchange item is received, inspected, and approved, the replacement item will be shipped free of charge.
Hygiene Policy
For hygiene reasons, personal items including underwear, socks, towels, and similar intimate products are not eligible for return or exchange, even if unworn.
Condition of Returned Items
All returned items must be unworn, unwashed, unused, and in original condition with tags attached. Items that do not meet these conditions may be refused and returned to the customer at the customer’s expense.
Processing Time
Please allow 5 to 7 business days after your return is delivered for processing. You will be notified by email once your return or exchange has been completed. Refunds may take an additional 3 to 5 business days to appear on your account, depending on your payment provider.
Refund Method
Refunds are issued only to the original form of payment used at checkout. If the original payment method is no longer available, a refund will be issued by check and mailed to the address on file, which may take 4 to 6 weeks to process.
Non-Refundable Charges
Original shipping charges, duties, taxes, and other service fees are non-refundable.
Damaged or Defective Items
If you receive a damaged or defective item, please email info@meatca.com within 48 hours of delivery with your order number and clear photos or video. Items must be unworn, unwashed, and unused. Claims submitted after 48 hours may not be approved. Normal wear and tear, color variation, fit preference, or damage caused by improper use or washing are not considered defects. If approved, we will offer a replacement, exchange, or refund.
Cancellation Window
We understand that mistakes happen. You have a 2-hour window to cancel your order after it is placed. To cancel, please email your order number to info@meatca.com.
Delivery Claims
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact the carrier who delivered your package within 7 days to file a claim.
We do not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
We will work with the carrier on the claim but you must first make the claim with the carrier. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
Where do you ship from?
The majority of our packages are shipped from our international fulfillment center in China, while a smaller portion is dispatched from our warehouse in California, USA.
For our U.S. customers, please rest assured that all tariffs and import fees are fully covered by us, ensuring that you will not incur any additional charges upon delivery.
Why does my order ship from China if your brand is based in California?
We were founded in Venice, California in 2017 and all of our design, marketing, and management still operate from Southern California today.
Due to our rapid growth and the volume of daily orders we now handle, we made the strategic decision in 2024 to build and operate our own dedicated warehouse in China. This warehouse allows us to handle higher order volume, speed up delivery, and keep costs fair for our customers. This is not dropshipping, it is our own dedicated facility to support faster global fulfillment.
Do you ship worldwide?
At this time, we are unable to deliver packages to Peru, Israel, and Kazakhstan. Orders shipping to Hawaii, Puerto Rico, and U.S. military addresses (APO/FPO/DPO) must first be transferred to our California office for processing before being forwarded to their final destination. This may result in additional handling time. We appreciate your understanding and support.
How much is shipping?
All shipping rates will vary depending on a few different factors, some of which include:
- Domestic vs International shipments
- Total weight of package
- Selected shipping method
We are not responsible for any fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.
How long does shipping take?
Our hours of operation for shipping are Monday through Friday, 8 a.m. to 6 p.m. PST, excluding weekends and major holidays. Orders will ship 2-3 business day after you order.
During restocks and new releases, there can be an additional 2-4 business days of processing time.
Transit times will vary based upon a few different conditions, including but not limited to:
- Total distance between us and you
- Whether your parcel is a domestic (USA) or international (everywhere else) shipment
- What delivery method you select
Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number.
How do I track my order?
Please allow 1-2 business days for your tracking number to update after receiving it via email. If your order is shipped from multiple warehouses, you will receive separate tracking numbers for each shipment.
I couldn't find the answer I'm looking for here, what do I do now?
Send us an email. Our customer service team will be happy to help with any other question you may have. Send your name and question to info@meatca.com. Our hours of operation for customer service are Monday through Friday, 8 a.m. to 6 p.m. PST, excluding weekends and major holidays. Our customer service teams will do their best to respond as quickly as possible, however please allow 24 - 48 hours to receive a response.