Frequently Asked Questions

Exchange and Return Policy

We want you to experience the comfort and performance our product has to offer. To make it easy, we are here to help you exchange or refund your order if you are not satisfied with the purchase within 14 days of receiving the package.

Clearance and sale items are not eligible for a return, refund or credit.

Per California state law, underwear items must be unworn and tag must be attached for return and exchange. 

For all exchanges and refunds, please contact us before returning any items. Email us at with your order number and the reason for your exchange or return.

For exchanges, we will ship the item to you free of charge. Please contact our sales support team using to arrange this.

Please allow 5-­7 business days from when the item is delivered for your returned order to be processed. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional time to process and post this transaction to your account once they have received the information from us (typically 3-­5 business days).

We can only issue a refund to the original form of payment used at the point of purchase. In the event you no longer have access to this account or it is no longer active, we will then process your refund in the form of a check mailed to the address in your customer profile which can take 4-6 weeks to process. 

Original shipping charges are nonrefundable.


Cancellation Window

We understand that mistakes happen. You have a 2-hour window to cancel your order after it is placed. To cancel, please email your order number to


Delivery Claims

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact the carrier who delivered your package within 7 days to file a claim.

We do not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

We will work with the carrier on the claim but you must first make the claim with the carrier. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).


Where do you ship from?

Packages are dispatched either from our warehouse located in California, USA, or from our international facility in China.


How much is shipping?

All shipping rates will vary depending on a few different factors, some of which include:

  • Domestic vs International shipments
  • Total weight of package
  • Selected shipping method

We are not responsible for any fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.


How long does shipping take?

Our hours of operation for shipping are Monday through Friday, 8 a.m. to 6 p.m. PST, excluding weekends and major holidays. Orders will ship 2-3 business day after you order.

During restocks and new releases, there can be an additional 2-4 business days of processing time.

Transit times will vary based upon a few different conditions, including but not limited to:

  • Total distance between us and you
  • Whether your parcel is a domestic (USA) or international (everywhere else) shipment
  • What delivery method you select
Estimated transit times are 7-14 Business Days. Please note that this time frame is an estimate and not a guarantee.

Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number. 


How do I track my order?

Please allow 1-2 business days for your tracking number to update after receiving it via email. If your order is shipped from multiple warehouses, you will receive separate tracking numbers for each shipment.


I couldn't find the answer I'm looking for here, what do I do now?

Send us an email. Our customer service team will be happy to help with any other question you may have. Send your name and question to Our hours of operation for customer service are Monday through Friday, 8 a.m. to 6 p.m. PST, excluding weekends and major holidays. Our customer service teams will do their best to respond as quickly as possible, however please allow 24­ - 48 hours to receive a response.